The Dagenham based agency Stoneshaw Estates received the Gold Award & Best in County award in the Best Letting Agent As Voted For By Landlords in South East (Essex) region at the prestigious ESTAS Customer Service Awards 2026 sponsored by Reapit & PayProp. The winners were announced by the country’s favourite TV property presenter Phil Spencer at the Grosvenor House in London in front of 1,100 of the UK’s top property professionals.
Stoneshaw wins award at the 23rd annual ESTAS Awards, the most prestigious awards in the UK property sector
The awards are powered by The ESTAS own customer review platform which recognises the best estate and letting agents for customer service based on service ratings from homemovers who have been through the whole moving experience with an agent. This year’s results were calculated from over 300,000 customer review ratings.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “ESTAS Awards are so unique. There are no judging panels, no polished submissions, no mystery shops. Just real people, giving real feedback, at the end of real transactions. It’s a pure as any awards can be.” Estate and letting agents were recognised in regions and counties around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in the UK in sales and lettings.
“In a world increasingly obsessed with artificial intelligence and algorithms, it’s easy to forget that the property industry is, and always will be, a people business. Technology may help us streamline processes, crunch data, and even predict the market, but it can’t replace empathy, trust, or the human touch that defines our profession which is what The ESTAS Awards are all about.”
“The ESTAS celebrate the agents who go above and beyond to deliver outstanding customer experiences that build lasting trust. Reapit, and its automated client accounting platform PayProp, are proud to support an award scheme and industry that recognises the great service that creates customers for life. Congratulations to all the winners”
“We are absolutely thrilled to be recognised in this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise.”
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